Thank you for visiting my online store!
Custom Items:
I love creating custom orders. If you are looking for something specific, feel free to contact me with what you are looking for. I will then send you a price quote.
How Long Will My Order Take?
I work on orders on a first come first serve basis based on payment date. Typically your order will ship from 7-14days after payment (maybe longer or shorter depending on my current volume and the size of your order). Please note: I DO NOT work on orders unless they are paid for. While I have some items ready to ship, most items are created after payment. Custom items (items I have not created in the past) take longer to create, so keep that in mind.
Shipping Info:
All of my US orders are shipped First Class Mail with delivery confirmation. Please note: my shipping prices are shipping (including delivery confirmation) & handling prices. You are not just paying the cost of shipping alone. I do not send out delivery confirmations through paypal, I go to the post office personally and mail the packages.
Please note: my shipping prices are shipping (including delivery
confirmation) & handling prices. You are not just paying the cost
of shipping alone. (I do not ship through paypal, I take the package
directly to the post office. I have found that works best for me and my
packages. AKA, less people handling the packages=less chances of
breaking. Here is a blog post I wrote explaining my reasoning in depth
for shipping directly through the post office; http://melaniescrafts.blogspot.com/2012/06/packaging.html) Due to the volume of packages I ship out each week, I do not send shipping confirmation e-mails.
International. Any customs duties, taxes, fees, etc that are charged upon delivery are your responsibility and are not reflected in my shipping charges.
Refunds & Exchanges:
I try my best to package all of my items securely to prevent item damage. I package every item in tissue paper, bubble wrap and polyfil. If for some reason the item(s) arrive damaged, please contact me via e-mail (melanieadey at hotmail dot com) or my contact tab asap and I'll gladly find a solution.
Due to the custom nature of my items, I do not accept returns.
Please note, I am not responsible for any shipping damages caused by the post office while in transit. (ie...the box looks like it has been stomped on)
Misc Info:
Polymer Clay is very strong, but these are not toys and will break if not handled properly. They can be repaired with regular white craft glue. Do not use superglue, it will discolor the clay. If you are a bow maker, please make sure you secure them really well to the bow and keep in mind that the post office is not kind to our packages. I personally recommend using E6000.
Due to the handmade nature of my items, I do not offer Wholesale prices. I do offer quantity discounts, please contact me for details.